Image caption Macey Hardcastle, five, in the outpatients clinic

A specialist children’s hospital has become the first of its kind to receive a rating of “outstanding” from healthcare inspectors in England.

Birmingham Children’s Hospital was criticised eight years ago for having insufficient numbers of beds, operating theatres and trained staff.

But now the Care Quality Commission has praised the NHS trust for “working effectively to provide the best care”.

The head of the hospital has paid tribute to her 3,700 staff.

I spent a day there to hear from patients, families and staff.

Seven-month-old Connor McCue was diagnosed with a rare liver condition at the age of 12 weeks.

He is recovering from his second transplant and sleeping peacefully on a large intensive care bed.

Connor’s mother, Jess, turned 28 recently – and the children’s hospital staff put up balloons and cards for her.

She told me: “We’ve nearly lost Connor several times in the last six weeks of being here – without them, we wouldn’t have a child lying in this bed.

“While he is still quite poorly, we have every faith we’ll get to take him home. That’s the only thing you ask as the parent of a sick child.”

‘Not scary’

Supporting the whole family, and helping young patients feel relaxed in a busy and daunting environment, are extra challenges for specialist children’s hospitals.

In the busy outpatients clinic, Macey Hardcastle, five, who has a genetic condition called Stickler syndrome, has just had her hearing and sight checked.

She said: “I play so I don’t get bored. I feel OK about coming here because I know it’s going to be OK.”

Another patient, Nyadhiel Nyoat, 12, told me: “I was with a doctor here a couple of weeks ago. It was very relaxed – he wasn’t scary or anything.

“He actually helped me, and I felt confident to talk about some issues.”

Image caption Molly Ollerenshaw (right) who died of kidney cancer aged eight – seen here with her younger sister Maeve

The emotional support given to bereaved parents has also been praised in Tuesday’s report.

And families facing the worst of times, when a child needs end of life care, will now be able to use a new 1m unit within the hospital grounds, called Magnolia House.

Rachel Ollerenshaw, whose daughter Molly died from kidney cancer at the age of eight in 2011, has helped raise thousands of pounds for soft furnishings in the rooms, which have a show-home feel and some outdoor space.

She said: “When your child has a terminal illness and you’re being given news about that, you feel you can’t breathe sometimes and you need fresh air.

“You need a place where you can absorb the information. There wasn’t anywhere like this in the existing building in Birmingham at that time – where you could just be together as a family.”

‘A difficult time’

Fiona Reynolds is the hospital’s most senior doctor – and has spent 16 years at Birmingham Children’s Hospital.

She says listening to the views of patients and staff, and acting on their ideas, has helped turn the trust around.

Dr Reynolds said: “It was a difficult time. Some of our specialist teams didn’t have the right training and we weren’t pulling together as a team.

“Since then we’ve used our beds more wisely, and co-ordinated our care in a more logical fashion, so we can look after more patients in around the same number of beds.”

The inspectors say improvement is still needed in two significant areas, neonatal care and community mental health services.

The trusts’s chief executive, Sarah-Jane Marsh, said: “For the last five years we have been all about building and developing one giant healthcare team with 3,700 members – and it is wonderful to see this shining through in the report.”

Read more: http://www.bbc.co.uk/news/health-39009683

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